FAQs

What is In-Home/House-Call Grooming?

In-Home/House-Call Grooming is a mobile grooming service.  We come to your location, bathe your pets using your facilities and then finish or style your pet with our own equipment in a space you have provided.  We DO NOT have a grooming van/trailer.


What are the benefits of In-Home/House-Call Grooming?

There are many. But the main benefits are that it's more convenient for you, its less stressful for your pet, they receive individual attention and avoid potential hazards.

  • Convenience: You don't have to drive to the salon to drop off your pet, then back home, then back to the salon to pick up your pet and then back home again.  That equals 4 trips!
  • Less stress for your pet: No trip to the salon means no changes to their environment or another a "scary" car ride.  "Scary" because a car trip is usually reserved only for a visit to the groomer or the Vet.
  • Individual Attention:  Your pet doesn't have to spend hours in a crate or kennel waiting to be groomed.  Instead, they can be groomed from start to finish with little or no interruptions.
  • Avoid potential hazards:  No contact with other animals means possible exposure to communicable diseases (ex. kennel cough) is greatly reduced.  Also there's no contact with potentially aggressive dogs.

These benefits are definitely important if your dog is old, gets anxious very easily, has a medical condition or has never been groomed before (Puppy's First Groom!).


What do you need from me to perform your services?

The only things I need from you are: a place to bathe your pet(s), such as a kitchen sink or bathtub, a space to set up my table and equipment (preferably a 6x6 area) with access to a 120v electrical outlet.


What forms of payments do you accept?

We accept all forms of payments: cash, check or credit card.  *For security reasons we do not carry change.


Do you also groom cats?

Nope.  Sorry, I'm allergic.


Can you groom large breeds, like a St. Bernard or Newfoundland?

Depends.  We do require a place for your dog to be bathed, which can include a proper-sized walk-in shower or a bathtub.  We also need adequate space to groom your dog and accommodate our equipment.  If this cannot be provided, we may be able to groom your dog outdoors (weather permitting).  But once again we will require a space to bathe your dog such as an outdoor tub (which we DO NOT provide).  We will also need access to outdoor plug (at least 120V) and perhaps your garden hose (depending on the water temperature).  These are just some of the things that we must take into consideration but we will most certainly try to be as accommodating as we can.


I just need my dog's nails trimmed, is that ok?

Sure! We do offer Nail Trimming as an individual service for a flat fee of $15.  Check out our Services page for more details.


Can I watch my dog being groomed?

Yes, BUT we wouldn't recommend it.  If the dog sees you they can become frustrated and anxious because they see you, but can't get to you.  They may also become excited and hyper simply because they CAN see you.  Regardless, it can present a problem, especially when working with scissors or clippers.  So for safety reasons, we ask that you not be in the room during the grooming process.


My dog is really old and has some medical conditions.  Can you still groom them?

We do require that your pet be able to stand for select periods of time during the groom.  Also, certain medical conditions (ex. seizures) may require the approval of a vet.  Which we may need to receive, in writing, before we are able to proceed.  We also reserve the right to STOP the grooming process at any time.  Especially if it's apparent it's negatively affecting their health.  However, you will still be responsible for travel expenses.

You may want to consider our Wash N' Go Bath service as an alternative, if you are not certain your pet is physically capable of being fully groomed.  See our Services page for more details.


What if my dog bites?

We reserve the right to use muzzles, e-collars and restraints during the grooming process at any time.  This is not only for the safety of the groomer but the dog as well.  It's in our experience that if used correctly, these pieces of equipment can help complete the groom safely with very little stress on the dog.  However, if we deem the dog too aggressive we also reserve the right to STOP the groom at any point.  You will NOT have to pay for the full groom, but will still be responsible for the travel fee.


I'm busy and I work a lot.  Do I need to stay for the entire groom?  Do I even have to be home at all?

Absolutely not!  We do offer a "LatchKey" program that allows us to come into your home and groom your dog even when you are not there.  Arrangements WILL need to be made before this can be done, but it certainly makes it more convenient.  Otherwise, you are welcome to greet us when we first arrive and then if you need to head out before we are done, that's fine too.  We will do our best to be accommodating.


Do you have a grooming van that you could use instead? My home may not be suitable for in-home grooming.

NO! I do not have a grooming van or trailer.  If you are not certain that you have the space or proper facilities for your dog to be groomed, please Contact Us so that we might discuss some of your concerns.  Chances are that we can still groom your dog but there just might be some restrictions we need to take into consideration.


I live just outside of Colorado Springs, are you still able to come to my house?

While we do work in the general Colorado Springs area, there are some communities outside of the city that we still service.  Check out our Service Area page to see our listing of locations and neighborhoods we travel to, in order to find out if we are able to come to your home.